Privacy Policy

Last updated: 8 May 2026

Tetra Gun Care operates this website and store, including all related information, content, products and services (the “Services”). This Privacy Policy explains how we collect, use and protect your personal information when you use our Services, make a purchase, contact us or otherwise interact with us.

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Payment information
• Order history and transaction details
• Account information and preferences
• Communications you send to us
• Device, browser and IP address information
• Website usage and interaction data

How We Collect Your Information

We collect personal information:

• Directly from you when you place an order, contact us or create an account
• Automatically through cookies and similar technologies when you use our website
• From service providers and partners that help us operate our store and services

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Provide customer support
• Manage returns and refunds
• Improve our website and services
• Personalise your shopping experience
• Prevent fraud and maintain website security
• Send service-related communications
• Send marketing communications where permitted by law

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Sharing Your Information

We may share your information with trusted third parties who help us operate our business, including:

• Shopify
• Payment processors
• Delivery and fulfilment providers
• IT and website service providers
• Marketing and analytics providers

These third parties only receive the information necessary to perform their services.

We may also disclose information where required by law or to protect our legal rights.

Shopify

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

Your data may be processed by Shopify in accordance with Shopify’s Privacy Policy:
https://privacy.shopify.com/en

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic and support marketing activities.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Your Rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to certain processing activities
• Restrict processing in certain circumstances
• Withdraw consent where processing is based on consent
• Request transfer of your data

To exercise any of these rights, please contact us using the details below.

Security

We take reasonable measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Children’s Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. Any updates will be posted on this page with the revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Tetra Gun Care
Unit 15 Tattersall Way
Chelmsford
Essex
CM1 3UB
United Kingdom

Email: orders@tetragun.co.uk